Return Policy

Return Instructions

We strive to ensure you are completely satisfied with your purchase. If you need to return an item, please note the following:
💸 Return Shipping Cost: We will cover shipping costs for return shipping.
🔄 How to Return: Please contact us within 30 days of receiving your item to initiate a return. We will provide you with a return shipping label.
🏷️ Condition of Returned Items: Items must be returned in their original condition within 30 days of contacting us.
💰Refunds: Once we receive the returned item(s), we will process your refund, minus the total flat rate of return shipping fee.

Quality Assurance

We prioritize the careful handling of every item shipped. However, occasionally items may arrive damaged due to transit. Should you report the issue to us within 7 days of receipt, we will replace any damaged or defective items at no additional cost.

For any concerns related to damage, defects, or delivery delays, please contact our sales department at customers@gomqceramics.com. Include photographs of any damages to facilitate the resolution process.

Please add pictures in case of damaged goods.